Strategic Problem Solving

Do the same old unresolved problems appear again and again in your organization? Are people more interested in who is to blame than in solving the problems? Strategic Problem Solving provides techniques for identifying problems, assessing root causes, considering potential solutions, selecting a course of action, and ensuring that the problem is resolved.

During this introductory module, we identify a list of business issues or problems that are within the participant’s span of control. We also define and present strategic problem solving as a consistent, proven method for moving from problem to solution, yielding results every time.

During this module, we discuss real workplace problems, prioritized by severity, frequency, and relationship to the organization’s goals. This module affords participants the opportunity to examine a specific workplace problem and develop a clear and concise description of the problem.

During this module, we diagnose the problem by identifying its most probable root causes. We apply visual data analysis techniques to prove the relationship between the suspected root causes and the problem.

This module develops participants’ skills and abilities to “think outside the box” and to generate a large list of potential solutions. The module also demonstrates how to apply evaluative tools to narrow the list according to the feasibility and effectiveness of each option.

During this module, we discuss methods for ensuring that the problem is resolved and does not recur. The module demonstrates how problem resolution can strengthen relationships with customers and among team members.

Performance Outcomes:

• Understand how to resolve both chronic and one-time problems quickly and effectively.
• Expand potential solutions beyond the obvious options.
• Implement long-term solutions to problems rather than apply temporary fixes.

Course Length:

One day

Includes:

Participant materials and development tools