For more than 10 years, StarQuest Learning has worked to develop people in the areas of leadership, sales, and customer service. Our innovative approaches to people development result in more learning, faster, with better retention of knowledge and greater returns on investment.
©2008 StarQuest Learning®
|
| Profile |
Capabilities |
What's New |
 |
| Strategic Problem Solving |
|
 |
Outline: |
 |
Module 1: Strategic Problem Solving
Do the same old unresolved problems appear again and again in your organization? Are people more interested in who is to blame than in solving the problems? Strategic Problem Solving provides techniques for identifying problems, assessing root causes, considering potential solutions, selecting a course of action, and ensuring that the problem is resolved.
During this introductory module, we identify a list of business issues or problems that are within the participant's span of control. We also define and present strategic problem solving as a consistent, proven method for moving from problem to solution, yielding results every time.
|
|
|
Module 2: Defining the Problem
During this module, we discuss real workplace problems, prioritized by severity, frequency, and relationship to the organization's goals. This module affords participants the opportunity to examine a specific workplace problem and develop a clear and concise description of the problem.
|
|
|
Module 3: Identifying Root Causes
During this module, we diagnose the problem by identifying its most probable root causes. The module also applies visual data analysis techniques to prove the relationship between the suspected root causes and the problem.
|
|
|
Module 4: Selecting Solutions
This module develops participants' skills and abilities to "think outside the box" and to generate a large list of potential solutions. The module also demonstrates how to apply evaluative tools to narrow the list according to the feasibility and effectiveness of each option.
|
|
|
Module 5: Verifying Results
During this module, we discuss methods for ensuring that the problem is resolved and does not recur. The module demonstrates how problem resolution can strengthen relationships with customers and among team members.
|
|
|
Performance Outcomes:
As a result of this course, participants will be able to:
| · |
Understand how to resolve both chronic and one-time problems quickly and effectively |
|
| · |
Expand potential solutions beyond the obvious options |
|
| · |
Implement long-term solutions to problems rather than apply temporary fixes |
Course Length: One day
Includes: Participant materials and development tools
|
|
 |
|
