For more than 10 years, StarQuest Learning has worked to develop people in the areas of leadership, sales, and customer service.

Our innovative approaches to people development result in more learning, faster, with better retention of knowledge and greater returns on investment.

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Creating High-Performing Teams

Outline:
Module 1: High-Performing Teams
Teams go through several stages to attain high performance. During this module, we will identify these stages and examine the factors that are necessary to shape a high-performing team.
Module 2: Establishing the Team Objective
A common objective is imperative for a high-performing team. A team objective has two elements: clear goals and a compelling purpose. As a participant in this module, you will learn how to craft an objective for your team at work.
Module 3: Structuring the Team Partnership
Established roles and responsibilities are important for members of a high-performing team. We will identify team behaviors that are most conducive to teamwork and collaboration, and we'll outline why it is imperative that team members have a set of operating guidelines—norms that set expectations and define team behaviors.
Module 4: Managing the Team Day-to-Day
Five common responses can be used to resolve team conflict. During this module, we will discuss when each response is effective and appropriate to use. We will list the steps required to hold people accountable for results and will introduce planning guidelines and tools to increase the effectiveness of team meetings.
Module 5: Team Work
The focus of this module is on applying what you have learned about high team performance. You will formalize your team objective and formulate a set of ground rules for how team members will work together. You will also outline how your team will address conflict and hold each other accountable. Your team may decide to document your work by developing a formal team contract. This final step of the process is fun, energizing and engaging for your entire team-and will directly improve your performance!

Performance Outcomes:
As a result of this course, participants will be able to:

·  Identify the factors needed to create a high-performing team

·  Develop a strong team objective—clear goals and a compelling purpose

·  Write a set of operating guidelines for how team members work together

·  Recognize the importance of managing conflict and communicating as a team

·  Know what needs to be in place for a team to perform at its highest level

Course Length: One day

Includes: Participant materials and development tools