The Art of Communication

Communication is arguably the most important skill in life, and how well you communicate is directly correlated to how well you succeed in the workplace. The Art of Communication provides the knowledge and skills required for effective communication, including those tough conversations.

Course Outline: Module 1: Connecting through Communication

During this module, we define the term “communication”, outline the different levels of communication, and explore the best channels of communication to use, depending on the message.

Module 2: You as a Communicator

This module is about you—how your thoughts, beliefs, feelings and perceptions affect the way you communicate. During this module, we investigate the effect our thoughts and beliefs on have on communication, and discuss the powerful impact of nonverbal communication.

Module 3: Conversation Starters

Conversation starters are the casual conversations that begin almost every communication. They play an important role because they create an impression and open the way to build rapport and develop relationships. In this module, we explore ways you can initiate a conversation and keep it rolling.

Module 4: Conducting Meaningful Conversations

Due to the increased complexity of today’s business environment, no single individual has all of the information needed to solve problems or make decisions. During this module, we explore what makes a conversation meaningful and introduce the tools and techniques for conducting meaningful conversations.

Module 5: Tackling Tough Conversations

Right now there’s probably someone you should speak to about an important issue. Maybe you're avoiding the conversation, or have tried once without success and are reluctant to try again. During this module, we explore how to prepare for tough conversations, and we investigate skills to deal with the emotions that arise.

Performance Outcomes:

  • Define communication and describe what effective communication looks like in the workplace.
  • Apply self-management tools to ensure the communicator is aware of what they bring to the conversation.
  • Ask effective questions and listen for understanding, articulate their viewpoint confidently, and work toward consensus and agreement.
  • Conduct tough conversations confidently and successfully.

Course Length:

One day

Includes:

Participant materials and development tools

Instructor-Led Courses

StarQuest's instructor-led courses are interactive, challenging and effective, incorporating a variety of learning tools that bring life and richness to the classroom setting.

The following outlines the core topic areas for our leadership, management and sales curriculum. All courses are customized for your organization and are delivered on-site by professional facilitators.